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Knowledge Hub · Glossary

Points & miles glossary

The loyalty vocabulary, in plain English. The terms you hit when you earn, redeem, or sell points and miles, each with a real example.

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Partner Award

A partner award is a flight or stay you book using one program's points but operated by a different airline or hotel in its alliance or partnership. You spend your miles, a partner provides the seat. These often unlock routes and cabins your own program cannot serve directly.

Points Broker

A points broker is a company that buys loyalty points and miles from members for cash, then handles the redemption or resale on its own side. For the seller, it is a way to turn a balance that might otherwise sit unused or expire into money. The broker takes on the work and the risk of actually using the points.

Points Plus Cash

Points plus cash is a redemption option that lets you cover part of a flight or hotel stay with points and the rest with money. It lowers the points needed in exchange for a cash co-payment. Useful when you are short on points or want to stretch a balance.

Points Pooling

Points pooling lets two or more members combine their balances into one shared pot, usually within a family or a defined group. The pooled total can then be redeemed as a single block. It is a way to reach an award that none of the individual balances could cover alone.

Points Portfolio

A points portfolio is the full mix of loyalty currencies a person holds across airlines, hotels, and credit card programs. It treats those scattered balances as one collection rather than separate, isolated accounts. Thinking in portfolio terms helps you see where the real value sits and what is at risk of expiring.

Positioning Flight

A positioning flight is a separate trip you take to reach the airport where your real award flight departs. Travelers book one when the award seat they want only leaves from a city they do not live near. The cost of getting into position is weighed against the value of the award being unlocked.

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